Refund policy

Return, Refund & Cancellation Policy

Thank you for shopping at Kitchen Vice. Because all of our products are custom printed to order, we are unable to accept returns, exchanges, or offer refunds for general change-of-mind, incorrect sizing selection, or customer ordering errors.

Additionally, we do not accept returns, refunds, or cancellations due to shipping delays. Once your package is picked up by the carrier (USPS, UPS, FedEx, etc.), the delivery timeframe is entirely out of our hands.

However, your satisfaction is extremely important to us. If there is an issue with your order that is our fault, we will gladly make it right!

Shipping Delays & Package Delivery

  • Carrier Control: Once an order is transferred to the shipping carrier, transit times, weather delays, or local postal hold-ups are beyond our control.

  • No Cancellations in Transit: Orders cannot be canceled or refunded while they are in transit or experiencing carrier delays.

  • Tracking: You will receive a tracking link via email as soon as your order ships so you can monitor its progress directly with the carrier.

Eligible Returns & Refunds 

We will issue a full refund or send a free replacement only for the following issues:

  • Print Errors or Defective Items: The item arrives with a misprint, severe alignment issue, or manufacturing defect.

  • Incorrect Item Received: You received a different size, color, or design than what you ordered.

  • Damaged in Transit: The item arrives physically damaged or broken.

How to Request a Replacement or Refund

If you received a defective, incorrect, or damaged item, please follow these steps within [14 / 30] days of delivery:

  1. Email Us: Send an email to [Support Email] with your Order Number in the subject line.

  2. Provide Proof: Include a brief description of the issue along with clear photos showing:

    • The entire product.

    • A close-up of the specific print error, defect, or damage.

    • The shipping label on the package (if applicable).

  3. Review & Resolution: Our support team will review your request within [1–2 business days]. If approved, we will immediately process a replacement or issue a refund to your original payment method.

Ineligible Claims

We cannot accept returns, offer exchanges, or issue refunds for:

  • Shipping delays or transit carrier hold-ups once the package has been handed over to the carrier.

  • Orders placed with an incorrect or incomplete shipping address provided by the customer.

  • Items ordered in the wrong size, color, or style by mistake.

  • Buyer's remorse or general change of mind.